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How mikasa189 Protects Your Personal Data

At mikasa189, your personal data belongs to you — we collect only what we need to keep your account running, your withdrawals verified, and your payment channels such…

Data encrypted in transitDANA, OVO, GoPay & QRIS protectedNo data sold to third partiesAccount deletion on request24/7 privacy support channel
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mikasa189 How mikasa189 Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to correct inaccurate information, or need to submit a data deletion request, our privacy team is reachable around the clock. Players in Semarang and across Indonesia can contact us through live chat, email, or our in-app support ticket system — responses on data-access requests are sent within 48 hours.

Team online

Live Chat

Our live chat is available 24 hours a day, seven days a week. Type 'privacy request' at the start of your message and an agent will escalate your case to the data team within minutes.

Email Support

Send your data access or correction request to our dedicated privacy address. Include your registered account email and the specific data field you are asking about; we respond within 48 hours on business days.

In-App Ticket

Open the Help section inside your mikasa189 account, select 'Privacy & Data', and submit a ticket. You will receive a case reference number immediately and a full response within two business days.

HOW WE HANDLE DATA

Six Ways We Keep Your Information Safe

Responsible data handling means more than storing a password securely — it covers every point where your information touches our systems, from the moment you enter your DANA wallet number to the…

Encryption at Every Layer

All data in transit between your device and our servers is protected with TLS 1.3, and stored personal fields use AES-256 encryption. Payment tokens from DANA, OVO, GoPay and QRIS never pass through our systems in plain text at any stage.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which features you use most. You can review and withdraw cookie consent at any time through the Privacy Settings tab inside your account dashboard.

Account Security Controls

Two-step verification is available for all accounts. If we detect a login from an unrecognised device or IP address, we send an immediate alert to your registered email and temporarily hold withdrawal requests until you confirm your identity.

Data Retention Periods

Transaction records are kept for the duration required by applicable financial regulations, which depends on local law. Non-transactional data such as marketing preferences is deleted within 30 days of your account closure request, provided no pending withdrawal is active.

Third-Party Sharing Policy

We share data only with payment processors required to route your DANA, OVO, GoPay or QRIS transactions, and with identity-verification partners where verification is required. We do not sell your information to advertisers or analytics brokers under any circumstances.

Your Right to Request Changes

You may request a full copy of your stored data, correct any inaccurate field, or ask us to delete your account entirely. Requests submitted via live chat or the in-app ticket system are processed within 48 hours; complex deletion cases may take up to 14 days.

Your Privacy Questions, Answered Clearly

The questions below cover the most common concerns we hear about data handling, cookie use, and account rights. If your question is not listed here, open a live chat and our team will give you a specific answer within minutes.

We collect your name, email address, date of birth, and the payment method you register — such as your DANA or OVO wallet number. Device identifiers and login timestamps are also logged for security monitoring purposes.

Payment tokens from QRIS and GoPay are passed to the relevant processor in encrypted form and are never stored in plain text on our servers. We retain only a transaction reference ID for your withdrawal and deposit history records.

Transaction records are held for the period required by applicable financial regulations, which depends on local law. Non-transactional data such as marketing preferences is deleted within 30 days of a verified account closure request.

Yes. Submit a data-access request through the in-app Help section under 'Privacy & Data' or send an email to our privacy team. We will deliver a full export of your stored personal fields within 48 hours on business days.

We share data only with payment processors needed to route DANA, OVO, GoPay and QRIS transactions, and with identity-verification partners where required. We do not sell or license your data to advertisers or marketing platforms.

Open the Privacy Settings tab in your account dashboard at any time to review which cookies are active and toggle off any non-essential categories. Analytics and preference cookies can be disabled without affecting your ability to log in or transact.

Once your account closure is confirmed and any pending withdrawal is settled, non-transactional data is deleted within 30 days. Transaction logs required by financial regulations are retained for the legally mandated period, which depends on local law.

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