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Our Terms Shape How You Play

When you open an account on mikasa189, you enter into a straightforward agreement with us about how deposits, withdrawals, gameplay and account access work.

Account security rulesPayment and withdrawal timingsSupport channels and hours
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mikasa189 Our Terms Shape How You Play
REACH OUR TEAM

How to Contact Us About Terms

Team online

Live Chat Support

Open the chat bubble in your account lobby during gameplay. Response times are typically under 2 minutes during peak hours. Our team can clarify policy points, help with account disputes, and escalate concerns to management.

Email Inquiries

Send policy questions or formal requests to [email protected]. We review emails within 24 hours and respond with detailed explanations of how our terms apply to your account situation.

In-App Support Center

Navigate to Settings > Help > Terms & Policies inside your account. Find links to this full document, FAQ entries, and a form to request clarification or report a terms violation directly from your phone or desktop.

YOUR DATA AND ACCOUNT

How We Protect Your Information

Account Verification

When you register, we collect your name, phone number, email and ID details. We verify these once at signup; players in Medan and across Indonesia follow the same process. Your data is encrypted in transit and stored securely behind multiple authentication layers.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS transaction details are never stored in full on our servers. We use tokenised payment tokens that let us process deposits and withdrawals without holding your banking credentials. All payment records are audited monthly.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences and detect fraud. Optional analytics cookies help us see which games you access and how long you play. You can disable non-essential cookies in your browser settings without losing access.

Data Retention

Your account data stays with us while your account is active. After closure, we keep transaction records and KYC documents for 5 years for regulatory compliance. You may request early deletion where local law permits; contact support to start that process.

Dispute Resolution

If you believe a charge was unauthorised or a withdrawal failed, email [email protected] with your transaction ID. We investigate within 5 business days and restore funds if the error was ours. Escalations go to our compliance officer.

Policy Changes

We update these terms when payment methods change, regulations shift, or we add new features. You'll receive notice 14 days before any material change takes effect. Continued use of your account means you accept the updated terms.

Terms & Conditions FAQ

Yes. Once your account is verified, you can access mikasa189 on your phone, tablet and desktop simultaneously. Our terms allow concurrent logins. However, you cannot share your login credentials with others; each account is for one person. If we detect logins from unusual locations, we may ask you to re-verify.

Go to the login page and tap 'Forgot Password?' We'll email a reset link to the address you registered. If you can't access that email, contact our support team via live chat or email [email protected]. They can verify your identity and unlock your account within 2 hours, usually faster.

Yes. If you request a withdrawal and we don't process it within the stated timeframe, or if funds don't arrive, our support team will trace the transaction with your bank. DANA, OVO, GoPay and QRIS transfers usually settle within 1 minute; delays beyond that trigger an automatic investigation and a priority refund.

Go to Settings > Account > Close Account in your lobby. We'll deactivate your account immediately; you won't be able to log in or place activity until you contact support to reopen it. All funds in your wallet are available for withdrawal before closure. Formal closure takes effect after 24 hours.

Promotions running on mikasa189 come with their own terms. These terms govern how bonuses are awarded, when they can be withdrawn, and any gameplay requirements. Check the promotions page inside your account before you opt in; the specific rules for each offer appear there, separate from this document.

You can update your phone number and email in Settings > Profile. Your registered name cannot be changed once verified because it must match your ID. If your legal name changes, contact support with updated documentation; we'll review it and update your records if valid.

Contact support immediately with details of the suspicious transaction. We'll freeze your account pending investigation, audit your transaction history, and work with DANA, OVO, GoPay and QRIS to trace the activity. If fraud is confirmed, we reverse unauthorised charges and help you secure your account. This usually completes within 3 business days.

Related Pages

mikasa189 Indonesia mikasa189 Login About Us Register FAQ